How it works

Scope first. Fixed price. Documented handover.

You should never wonder what stage a project is at, what it costs, or whether the person doing the work is the person you spoke to. Here is the whole process, start to finish.

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The engagement

Five phases, no surprises

Most projects finish in one to three weeks. Retainers start the month after the scope is signed.

  1. 01

    Discovery call

    Twenty minutes on video or voice. You describe the week that keeps going wrong; I take notes and ask the questions nobody has asked yet. Nothing is sold on this call.

    20 minutesFreeNo obligation
  2. 02

    Written scope and quote

    Within one business day you get a one-page scope: what is included, what is not, the delivery date, the fixed price and the payment terms. If it is wrong, we change it before anything starts.

    1 business dayFixed priceNo hourly surprises
  3. 03

    Kickoff and build

    You approve the scope and pay the deposit. I start on the agreed date and send progress at a rhythm set in the scope — weekly for most projects. You always have one person to speak to.

    1–3 weeks typical50% depositWeekly updates
  4. 04

    Review and revisions

    You get the first complete version, not a fragment. Two revision rounds are included on every project. Extra rounds are $40 each and only ever happen if you ask for them.

    2 rounds includedFlat $40 after that
  5. 05

    Documentation and handover

    Everything ships with a written handover: SOPs, checklists, a short walkthrough video and a live training session for your team. The goal is that it keeps working without me.

    Written SOPsWalkthrough videoTeam training
What you actually get

Deliverables, not hours

Every package is priced on the outcome you receive. You are not buying a timesheet, and you are not paying for me to learn your business twice.

If a project runs long because of something I got wrong, that is on my time, not your invoice.

Compare the packages
  • ✓

    One page of scope

    Deliverables, exclusions, price and dates agreed in writing before work begins.

  • ★

    The person you meet does the work

    No account manager, no hand-off to a junior after the sale.

  • ⏰

    Fixed prices

    The quote is the invoice. Extra work is quoted and approved first.

  • ∞

    Documentation you own

    SOPs, checklists and source files are yours, in your tools, on handover.

Questions

The things clients ask first

How do payments work?

Projects are 50% on approval and 50% on delivery. Retainers are billed monthly in advance with a three-month minimum. Invoices are in USD by default and can be issued in AUD or PHP; bank transfer and card links are both available.

What is included in a retainer?

Hours, not tasks — which is what makes it useful. Essentials is 15 hours a month, Growth is 40, Executive Partner is 80. You direct the hours weekly. Anything over the cap is billed at the per-tier rate listed on the services page.

How fast can you start?

Usually one to two weeks after the scope is approved. Rush delivery (under five days) is available at +25% and is subject to the calendar at the time.

What tools do you work in?

Google Workspace, Notion, Monday, ClickUp, Asana, Slack, HubSpot, Zapier, Make and Google Apps Script. Dashboards are usually Google Sheets or Looker Studio. If your stack is unusual, say so on the call and I will tell you honestly whether I am the right fit.

Who owns the work?

You do, on final payment. That includes source files, SOPs, automations and the documentation. I keep the right to describe the project in general terms, never to publish your data.

Can I cancel a retainer?

Yes — after the three-month minimum, with 30 days' notice. Work in progress is finished and billed, and the handover pack is delivered before the last invoice.

Do you use subcontractors?

Delivery is me. For overflow design work — print, illustration, motion — I bring in a named specialist, tell you who they are, and stay accountable for the result.

What if it does not work out?

Tell me early. Unused retainer hours roll for 30 days, or I refund the unused portion of the month. On projects, you keep everything delivered and paid for, and I stop billing.

The fine print, in plain English

Terms

  • Projects50% upfront, 50% on delivery. Two revision rounds included. Extra rounds $40 each. Rush (under five days) +25%.
  • RetainersBilled monthly in advance. Three-month minimum, then 30 days' notice. Unused hours roll for 30 days.
  • Scope changesAnything outside the written scope is quoted separately and approved before it starts.
  • ConfidentialityNDA on request. Client data is never published. Portfolio samples are shared only with written approval.
  • Late paymentInvoices are due in 7 days. Work pauses after 14 days overdue, and resumes when the account is clear.
Start here

Bring me the week that keeps going wrong

Twenty minutes, free, and you leave with a written summary of what to fix first.

Book a discovery call Email info@primekreatives.com